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Q1/2013 Update: HSC Insurance



Q1/2013 Claims Update

They say that you can’t fix what you don’t measure. So for the 2012-13 policy term, we introduced new detailed cause codes to better track the causes for claims. This will help us offer you better insights on how you can better manage risk at your organization and help us develop tools and offer advice to support you. It will also help you better understand where your premium and claims fund dollars are going. Here are the results of this tracking for the 650+ providers in HSC’s Group program:

Top Causes of Property Claims, Q1 2013

Property Claims q1 13

Property Claims so far this year are a mix of fires and floods due to broken or frozen water lines.  Our adjusters are now tracking unit condition as part of their claim investigation.  This will help us determine if there is a connection between the pre-claim unit condition and the claim itself.

Top Causes of Liability Claims, Q1 2013

Liability Claims q1 13

Liability Claims in the first quarter of 2013 are reflective of the winter season with exterior slip, trip, and falls leading the way. It’s good to see that many providers have formal contracts in place with snow removal contractors. Written contracts are very important because if there’s an accident, the provider can deflect the claim to the contractor if there’s reason to believe that they are liable.



Recent Claims Affecting HSC Insurance Program Participants

While disasters aren’t pleasant to talk about, they can help us get new insights into risk management and lend perspective to the human and economic cost of claims. Here are just some of the stories on incidents at participant sites in recent months:

On behalf of HSC, I would like to thank the providers, their staff and our adjusters who go above and beyond the call of duty responding to these events.


2012/13 Claims Fund: Status Update

Stream A providers (insured values of up to $100M) had a rough start to the year with several large fires and floods. The $4M claims fund is 75% depleted meaning that in all probability the insurer will be called upon to pay claims. The good news is that on the largest claim we may be able to recover costs from a contractor.

Stream B providers (insured values over $100M) had an excellent start to the year with only 4% of their $5M claims fund being committed to manage claims in the first quarter of 2013. This is a very encouraging start to the year.

Claims fund status Q1 13

You can find more about the Claims Fund by calling HSC’s Director of Insurance Services, Brian Laur, at 1.866.268.4451 ext.314.


Reduce Your Exposure to Liability and protect Tenants When Disaster Strikes with Tenant Insurance

As the stories in the recent claims section indicate, many of the claims to the HSC Group Insurance program result from accidents involving residents. They also involve residents being displaced from their homes and losing their possessions. Many tenants do not realize that their landlord’s insurance does not cover them or their belongings in the event of a fire. And often, tenants that are displaced from their units cannot afford to pay for temporary accommodation.

There’s a simple policy-based solution to these issues: making tenant insurance mandatory for your residents by including it as a clause in your rental agreement. Several housing providers in Ontario have already done this because:

  1. It helps address the gap left by Community Start Up and Maintenance Benefit
  • All social housing residents are eligible for SoHo Tenant Insurance
  • Allowable shelter expense for ODSP/OW clients
  • Pays for transitional costs in the event of a covered emergency (e.g. value of damaged belongings, temporary accommodation)
  • Affordable, with premiums starting at as little as 40 cents a day
  • Resident works with insurer to find hotel/motel
  • Covers costs of temporary housing
  1. In the event of a major catastrophe, the service manager/provider doesn’t need to find and pay for temporary shelter
  1. It helps reduce your exposure to liability
  • Negligent acts of omission by residents are covered, so they don’t affect your building’s premiums. For example, if a tenant falls asleep while smoking and starts a fire, the provider’s insurance company can recover the costs of damage to the building from the tenant’s insurance company.  This means that you can recover your deductible.  Since many deductibles are as high as $5,000, this is a significant advantage.  This may help you avoid a rise in insurance premiums in the future.

Based on its experience with other providers, SoHo can help you make tenant insurance mandatory in your building –we can help market this insurance to residents with brochures, posters and information sessions.We can also connect you with providers who have successfully implemented a tenant insurance policy in their buildings. For more information, contact Rachel Magee at SoHo (phone: 1.866.440.2492 ext.215, email: or visit for details on coverages.

Quick Updates

Property Valuations – We are all aware that we are required to provide accurate building replacement values to the insurer.  However, we currently have several open property claims where the building was significantly undervalued at the time of the loss. This can cause problems for both the provider and the program.  To prevent problems in the future, we are putting together a process and have negotiated with a service provider to deliver a package of low-cost services to assist providers in obtaining updated values. Further details on this will come in the next month.

Insurance Broker RFP – The program insurance broker is responsible for finding an insurer for our program by finding the coverages we need at the lowest possible cost. The 5-year contract for the current insurance broker, Aon Reed Stenhouse, is expiring this year. An RFP for Broker Services was issued on February 15, 2013 and closed on March 1. We expect to have details about our next broker in early May.

ONPHA Sessions – We are delighted that ONPHA has invited us to speak to non-profit providers on risk management at the 2013 ONPHA Regional Meetings. I look forward to meeting many of you there. Details on these meetings are available at the following web address:

SoHo/HSC Office Move – SoHo and HSC will soon have a new home. On April 2, 2013, our new address will be:

SoHo Insurance
30 Duncan Street, Suite 501
Toronto, Ontario
M5V 2C3
Housing Services Corporation (HSC)
30 Duncan Street, Suite 500
Toronto, Ontario
M5V 2C3

Our phone and fax numbers will remain the same. To ensure timely service, please update your records.


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