Follow us on LinkedIn Email Updates

Click Here to Contact HSC
Program/Service Contacts

HSC Happenings: May 2017


May 2017:

Not subscribed to this newsletter? Sign up to receive HSC Happenings in your inbox.

Energy Services Update

New Contacts for HSC Energy Services

In late April, we said goodbye to HSC Energy Services Director Mike Parkes, who moved on to pursue a new opportunity. Mike joined HSC in 2014, and we are grateful for his commitment to the redesign of our natural gas program and leading our Energy Services division.

HSC remains committed to delivering value and energy savings to our customers. In Mike’s absence, I will continue to steward this program, with gas purchasing program support from our CFO, Mara Di Pasquale, and client and energy services program support from our Director of Strategy, Sarah Baker.


Gas Renewal


In late April, we also presented our 2018 gas purchasing options to our local housing corporation customers.

As part of our redesigned program, we are now offering a number of pricing options to reflect the needs of our customers. The 2018 rate also includes another 20% administrative fee reduction, adding to this year’s reduction. This, combined with market forces, has meant that HSC’s gas program prices have steadily decreased over the past five years:

HSC Program Prices, 2012-2017

While our rates are now comparable to group-buying and municipal programs, we’ve also strived to distinguish our program with unique value-adds – such as sector advocacy to the Province and housing-specific supports for better energy management.

LHCs submit their option choice in early June. 


Energy Matters newsletter

Our Energy Matters newsletter went out in mid-April. If you don’t subscribe to this publication, you may be interested in our stories on:

Read the April 2017 issue of Energy Matters Subscribe to the Energy Matters newsletter

[back to table of contents]

Insurance & Risk Management Update

Our next issue of Managing Risky Business will be out in a few weeks, so here’s a very brief update:

  • We are preparing for the first steps of our group program renewals. An email to clients went out in early May regarding program timelines to assist in planning ahead for the July 14 application due date. In June, we will present our program to underwriters.
  • For the 2018 term, HSC will be offering a premium discount to providers whose buildings are 100% equipped with Pioneering Technology’s Safe-T-element or SmartBurner systems or comparable technology. Safe-T-element or SmartBurner systems are available via ONPHA’s Best Deals program. For more information and to register your installation, click here.

You can check out the Q1/2017 edition to see how the program did in 2016 as well as access the Risk Forum presentations.

View the Q1/2017 issue of Managing Risky Business Subscribe to Managing Risky Business

[back to table of contents]

Asset Management & Renewal Update

New Asset Management & Predevelopment Services

To meet shifting sector demand, HSC Technical Services has now added asset management and pre-development services to its roster of services.  This includes:

  • Reviewing the housing stock managed by a housing provider/Service Manager and developing a comprehensive asset management plan
  • Working with an individual site to understand and articulate the development or regeneration opportunities
  • Developing pro forma business cases for redevelopment, investment or divestiture

Our new services will be led by Doreen Khatchadourian.  She is a licensed Professional Engineer and a certified Asset Manager. With 25 years of experience in social housing, at the Province of Ontario and at York Region, Doreen brings to this role extensive knowledge of the housing sector, asset management principles, lifecycle analysis and an understanding of the non-financial factors that must come to bear in any kind of asset plans and long-term asset strategies. She can ensure that any strategy incorporates the social outcomes and political realities that are essential to any plan. If you have a project that you’d like to discuss or need help on where to start, contact Doreen!


Contact Doreen for more information Read more about HSC Technical Services


SHARE Events

Since my last update, we’ve put on two SHARE sessions. We’ve had a webinar on Prioritizing Capital Improvement Planning and Projects in Social Housing, led by HSC Technical Services Senior Project & Program Manager, Kerrie Michelutti. We also delivered a full-day Expiry of Operating Agreements (EOA) Peer Exchange to support the sector to plan and prepare for a changing operating environment. Materials for both events are available through the links below.

Our upcoming event in June with NOSDA, Driving Social Housing Innovations through Partnerships will showcase strategic partnerships and demonstrate ways to engage stakeholders to address housing solutions. A range of speakers from across the sector will lead the discussion. Over the next few months, topics for our webinar series will include asset management plans, the Portable housing benefit and non-smoking policies for social housing.

To be notified about our SHARE events, send us an email.


Download materials from the Capital Improvement Projects webinar Download materials from the EOA Peer Exchange Find out more about the Innovations through Partnerships event


Regeneration Forum 2019

Following our 2016 Regeneration Forum, HSC undertook consultations on whether we should continue putting on this type of large-scale event. We were surprised (and gratified) with what we heard – respondents were emphatic about the uniqueness and relevance of the event and that HSC should continue to facilitate this sector conversation nationally.

Therefore, we are pleased to announce that we will be holding a 2019 Regeneration Forum in Toronto. With the release of the National Housing Strategy around the corner, our goal is to have an event where we can reflect thoughtfully on its longer-term implications and possibilities – rather than focus on immediate reactions. We believe that the timing will afford us a re-energized and renewed look at the future of the affordable housing sector.

Stay tuned for more event details from our planning team.

[back to table of contents]

Information Technology Services Update


HSC InSite

HSC InSite, our integrated property, resident and financial management system, is continuing to generate interest among mid-sized housing providers. Currently we are in the process of implementing approximately 3,000 units with another 3,000 in the queue for launch in Fall 2017.

Through our conversations with prospective clients, we are finding that InSite is most compelling to providers who are planning or making other major changes (e.g. changes to how they operate, to their organizational structure, to what the organization does and doesn’t do) – and are seeking a foundation on which to improve their service levels and their overall property management.

Does this sound like your organization? Contact us to find out more about InSite. We’ll work to understand your needs and requirements to make sure InSite is the right choice for you.

Find out more about InSite


[back to table of contents]

Community & Business Partnerships Update


CIH Canada 

With CIH Canada’s General Manager, Lisa Kotsopoulos, on maternity leave, operations for the organization have recently moved from HSC’s offices to Capital Region Housing Corporation (CRH) in Alberta. CRH CEO, Greg Dewling, is currently CIH Canada’s Chair. Esther de Vos at CRH has now become the main contact for CIH Canada.

The organization is currently working with the sector to create and implement a growth strategy that complements with all organizations in Canada’s social housing sector – which will include enhancing the member-based governance structure and growing its program offerings. This strategy has been met with strong support at the federal and provincial levels as well as among sector organizations.

I’d like to thank Greg for his leadership in stepping up to take the reigns for the time being — and to congratulate Lisa on the new addition (a boy!) to her family.


Visit the CIH Canada website 

[back to table of contents]

@HSC Update



Since my last update, HSC has participated in a number of important stakeholder meetings. We held a larger version of our Service Manager Advisory Committee meeting, in which we invited all Service Managers. We had our quarterly Local Housing Corporation meeting. We met with Percy Hatfield and Ernie Hardeman, the provincial NDP and PC Housing critics. We were also pleased to see great media coverage about our new Chair and our staff charity drive. In addition, we continued our hands-on work with the sector with:

CEO Meetings & Presentations

  • CEO meetings with Windsor-Essex Community Housing, Nipissing District Social Services Board, the City of Toronto, the Encasa Board and Housing Partnership Canada; attendance at the Institute of Housing Management and Canadian Housing Renewal Association conferences
Energy Services

  • Energy Services meetings with the Ministry of Energy and the Independent Electricity System Operator’s Conservation First Mid-term Review Advisory Committee and Business Working Group
Insurance & Risk Management

  • Insurance claims meetings with providers in Thunder Bay, Toronto, Brockville, Brantford and Ottawa as well as our quarterly meeting with our sector-based Insurance Reference Group; risk management presentation in Brockville  
Asset Management & Renewal

  • Technical Services project meetings with providers in Parry Sound, Cambridge, Toronto, Sudbury, Engleheart, Kirkland Lake and at various housing cooperatives in Nova Scotia
  • Asset Planner training in Barrie and in Hamilton as well as a meeting with the Asset Planner User Group
  • EOA training in Renfrew and Timiskaming (mid-May); attendance at Northern Service Manager Housing Group meeting; overview of HSC services to providers in Brantford; meeting with Manitoulin-Sudbury District Services Board on HSC InSite and HSC services 


We want to meet you! Contact one of our program specialists today.

Recent Photos:

May 2017 CEO Update
Comings & Goings

Finally, some sector welcomes and goodbyes. I’d like to welcome Marlynne Ferguson as the new Director of Social Services at Prince Edward-Lennox & Addington. In Peel, we welcome Dan Labrecque as General Manager of Peel Living and Aileen Baird as Director of Housing Services at the Region. Doug Rollins and Lauren Boudreau join us as Director and Manager in the City of Toronto’s Housing Stability Services unit. We also welcome Jody DeGagne at York Region who is the new Manager of Housing Strategy and Program Delivery.

Congratulations to Brian Marks, formerly the Director of Housing at the Cochrane District Social Services and Administration Board, who is now serving as the Chief Administrative Officer. We say goodbye to David Landers who moves from that role at the Cochrane DSSAB to become CAO of the City of Timmins. We also say goodbye to Greg Spearn and welcome to Kevin Marshman as acting CEO of Toronto Community Housing.

Here at HSC, we welcomed Sein Jung as our new Claims Coordinator, Ben Rheault as our IT Systems Administrator and Doreen Khatchdourian, who is joining us as Manager, Asset Management on a two-year secondment from York Region. Our Senior Marketing and Communications Advisor, Stefanie Millon, is also returning from her maternity leave. We said goodbye to Mike Parkes and “see you later” to Lisa Kotsopoulos and Kerrie Michelutti who have started maternity leaves.

On our board, we welcomed two new Service Manager representatives in early April — Rick Farrell (York Region) and John Connelly (Region of Durham). We also have several new members of our Service Manager Advisory Committee who I’d like to welcome: Ken Ranta (Thunder Bay), Arfona Zwiers (County of Simcoe), Debbie Cercone (Windsor) and Cindi Briscoe (Sudbury). We look forward to working closely with our new board and advisory committee members to continue refining HSC’s sector focus.

Not subscribed to this newsletter? Sign up to receive HSC Happenings in your inbox.

[back to table of contents]

[back to table of contents]

[view previous CEO Updates]


Call Me Maybe
One Life
Turn Me On
Glad You Came
Rack City
Stand Behind The Music
Ninjas in Paris
What Makes You Beautiful
The Motto
Wild Ones
Turn Up The Music
Middle Finger
Sorry For Party Rocking
Is Anybody Out There?
Safe and Sound