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HSC Happenings: February 2016


February 2016 issue:

  • Energy Services: In February, the Province announced a major investment in energy saving retrofits for social housing. HSC can help. Read about that as well as our update on our gas program consultations
  • Asset Management & Renewal: Learn about our upcoming Regeneration Forum and plans for SHARE in 2016
  • Insurance & Risk Management:We’re helping Manitoba Housing secure a better future for Syrian refugees!
  • Information & Technology Services: HSC InSite is back after a hiatus — better, faster, stronger!
  • Community & Business Partnerships: Updates on Housing Partnership Canada’s Canadian Housing Bank feasibility study and CIH Canada courses
  • @HSC: Read about our follow up on our independent review; where we’ve been over the past few months and comings and goings at HSC and in the sector
  • Online jobs board: Are you looking to raise awareness of vacancies in your organization? Are you a housing professional looking for your next step?  Visit our job board for housing jobs across Ontario!

[download/view this update as a PDF]


Energy Services

Doing energy retrofits? We can help

On February 12, the Province announced a $92 million investment in energy retrofits for social housing. Service Managers will be able to submit expressions of interest to the Province starting this month, with funding for projects to start flowing in Spring.

HSC can help providers and Service Managers by providing systematic hands-on support from experts in energy, procurement, project and asset management. We then work hand-and-hand with you to improve and measure your building’s energy efficiency.

HSC offers end-to-end, integrated services through its Energy and Technical Services teams. Our flexible service offerings mean you use only the services you need. Our goal is to advise our clients objectively of all options on how to proceed.



More about Energy Services More  about Technical Services More about UMP


Natural Gas Program Consultations

In December, HSC’s Energy Services Director Mike Parkes and Manager Myfanwy Parry wrapped up consultations with providers in our gas program. As I mentioned in my last update, a few common themes emerged in our discussions – around pricing and purchasing options, transparency and value-adds.

We are now examining the ways we can best implement client feedback into the program’s design. In the spring, we will then touch base with clients on our proposed redesign. We expect to initiate the redesign in Fall 2016 for 2017 gas purchases.

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Insurance & Risk Management Update

Brian Laur will be issuing his next quarterly newsletter in a few weeks, where he’ll provide updates on program claims, sector risk management and more. However ahead of this update, I wanted to share with you an interesting development relating to our tenant insurance program.

Manitoba Housing, with whom we’ve offered for the past several years, will be using tenant insurance as part of their Syrian refugee settlement program in subsidized rental units. We’re excited to be working with them on this important work and to re-think the parameters of our program.

View the previous issue of Managing Risky Business

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Asset Management & Renewal


Defining a New Future: HSC’s 2016 Regeneration Forum

Join housing professionals from across Canada on May 9 & 10, 2016 at the Marriott Eaton Centre Hotel in Toronto!

We have an inspiring line up of thought-leaders from Canada, the U.S. and the U.K. facilitating sessions in learning streams focused on finance, organizational transformation and entrepreneurship.

The Forum agenda is designed to appeal to people at all levels across the affordable housing sector — from key decision makers to anyone involved in finance, planning, asset management, operations and more. Build your organization’s knowledge of current trends and business opportunities and position yourself for the future by attending this year’s event!

Find out more




We’re currently finalizing our lineup of SHARE webinars and events for 2016.  This year we will continue offering a mix of webinars and in-person events in subject areas that include energy conservation, expiry of operating agreements, built design and new approaches to urban native housing. Also back by popular demand will be our Technical Services webinars on best practices for managing capital projects and preventive maintenance planning.

We’ll let you know when further details on our event lineup become available.  In the meantime, check out the SHARE website for resources on asset management best practices and videos of past webinars and events.

SHARE website

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Information Technology Services


This spring, we’re pleased to be launching the new and improved HSC InSite — our comprehensive property management solution for non-profit providers and property managers.

Over the past year, we’ve received valuable feedback from our sector pilot group. This latest version was developed in partnership with Yardi based on proven technology in use by housing providers internationally. The system offers a suite of integrated tools to help providers perform daily tasks seamlessly and more efficiently. It is more robust, secure and tailored specifically for the Canadian social and affordable housing sector.

If you’re interested in learning more about the new HSC InSite, please contact us. We will begin online demonstrations of the new system in the coming weeks – stay tuned for details!
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Community & Business Partnerships


CIH Canada
CIH Canada is preparing to launch a new way of obtaining its internationally recognized Chartered designation with its Experienced Professional Route.

This route is intended for those who have significant experience in housing management but don’t have time to complete the online program of study. It can be completed independently or through a limited enrolment leadership program that supplements independent learning with in-person learning and networking with peers.

More about the Experienced Professional Route


Upcoming Online Courses & Webinars

CIH Canada’s online courses enable participants to broaden and deepen your knowledge of housing. They also provide a great opportunity to network with housing professionals across Ontario and Western Canada.

  • Housing Management (Certified-level course)
    Registration deadline: March 24
    Course starts April 21
  • Managing People & Organizational Strategy (Chartered-level course)
    Registration deadline: May 12
    Course starts: June 9

Register by contacting CIH Canada today. You can also find out about more CIH Canada by signing up for a free informational webinar or subscribing to CIH Canada Connection.



Housing Partnership Canada – Canadian Housing Bank

In my last update, I introduced you to Housing Partnership Canada and its work to examine the viability of a Canadian Housing Bank. Seventeen organizations at the federal, provincial, municipal and local levels committed funding for the study.

There has been considerable interest among housing providers for such an entity, and close to 20 providers across Canada have already identified $1B in possible projects as part of the study. We expect results will be complete in Q2/2016 and I look forward to sharing further details with you!

Visit the HPC website Read the Canadian Housing Bank briefing note

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Independent Review

Last year, HSC undertook an independent review to validate the changes we’ve made to make our organization more transparent, efficient and accountable while meeting the needs of Ontario social housing providers.

While it was encouraging that the review confirmed that HSC was on the right path, my priority is to ensure our clients have confidence in the programs and services we provide.

To that end, we voluntarily requested that the reviewers come back to report back on the implementation of their recommendations and our current business practices.

The review is currently underway and expected to be completed this spring. I will report back to you on the results and share the full report on our website once it becomes available.



Some of HSC’s outreach efforts since my last update have included:

  • CEO meetings & presentations: City of Hamilton, Peel Region, OMSSA Housing & Homelessness Prevention Forum; Association of Municipalities of Ontario; Federation of Canadian Municipalities; Encasa board meeting; CHF Federations conference; CMHC Executive Roundtable
  • Meetings on insurance, claims and risk management with Ottawa Community Housing, Windsor Essex Community Housing, Peel Living and providers in Leeds-Grenville, Wellington, Thunder Bay
  • Gas program consultations with Sault Ste Marie and CityHousing Hamilton
  • Community Champion Program sessions at Niagara Regional Housing and in Toronto; pilot in Keswick and Newmarket with York Region; participation in City of Toronto Community & Resident Engagement working group; program presentation to Dufferin County
  • Meetings with Ontario Energy Board, Environmental Defense on energy policy
  • Discussions and educational sessions on EOA with providers in Thunder Bay, Northumberland, Housing York and Toronto
  • Technical Services project meetings in Toronto, Peel Region, Nova Scotia, Ottawa, Niagara and a discussion on BCAs with Northumberland providers
  • Participation in OMSSA EOA Task Force; Service Manager Housing Network; LHC forum

We want to meet you! Contact one of our program specialists today.


Comings & Goings

Here at HSC, there have been a few developments. Kim Kwong, who has been with us for the past two years, was recently promoted to IT Program Manager. Kim will act as the liaison between HSC, clients and external IT providers and coordinate the delivery of InSite and Spotlight projects. Congratulations Kim!

Finally in February Scott Coleman joined our Technical Services team. Scott will be based out of Truro and manage the renovation and retrofit projects in Nova Scotia we are completing in partnership with the Cooperative Housing Federation of Canada.

Finally, some sector welcomes. I’d like to welcome Jeff Morrison as the Canadian Housing Renewal Association’s new Executive Director. I’d also like to welcome Nathalie Fauvel, who is replacing David McCarron as the Chief Financial Officer at Ottawa Community Housing and thank David for his years of service. Finally, I’d like to welcome Cornwall’s new Manager of Social and Housing Services, Stacey Ferguson.

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HSC Online Job Board: Free to Post, Free to View

Are you looking to raise awareness of vacancies in your organization? Are you a housing professional looking for your next step? Visit our job board for housing jobs across Ontario! Posting job openings on the HSC website is easy and free. And you’ll reach thousands of qualified affordable housing professionals across Ontario. For more information, contact Margaret Luk at


Current opportunities posted include:

  • Building Superintendent II, Regional Municipality of York, Newmarket, ON
  • Project Manager, New Hope Non-Profit Housing, Arthur, ON
  • Board Members, Victoria Park Community Homes, Hamilton, ON
Visit the Job Board

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[view previous CEO Updates]


Call Me Maybe
One Life
Turn Me On
Glad You Came
Rack City
Stand Behind The Music
Ninjas in Paris
What Makes You Beautiful
The Motto
Wild Ones
Turn Up The Music
Middle Finger
Sorry For Party Rocking
Is Anybody Out There?
Safe and Sound