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Energy Matters – April 2019

Spring is here and so is your Energy Matters newsletter! In this issue, we help you understand window energy performance, update you on changes to your natural gas bill and show you some exciting projects, including examples from our 2019 Regeneration Forum speakers.

In this issue of Energy Matters:

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    A Window into Energy Efficiency

    Windows are a big investment. But with so many types and technologies on the market, it can be difficult to figure out which ones to pick. So we have some tips to help you get started!

    A great first step is to make energy efficiency a top priority. In Canada, Energy Star windows have been tested and certified as the best energy performers on the market. According to Natural Resources Canada, Energy Star windows can save an average of 8% on your energy bills. Even better, models with the Energy Star “Most Efficient” designation are up to 40% more efficient than standard windows. So why replace a window with a standard model when you can also lower your ongoing energy use and improve the comfort of tenants?

    Take these steps below to choose the best windows for energy efficiency.

     Source: Natural Resources Canada


    Click each step for more details:

    Step 1: Understand what the terms and rating means

    • U-Factor (U-Value): This is the rate of heat flow through a window. The lower the U-factor, the more energy efficient the window. U-factor can refer to the glass or glazing or the entire window unit. Make sure to ask what the overall unit’s U-factor is, because it’s the total performance that’s important.
    • Solar Heat Gain Coefficient (SHGC): Is the amount of solar radiation admitted through a window and released as heat into the indoor space and is shown as a number between 0 and 1. A product with a high SHGC is more effective at collecting solar heat in winter, while one with a low SHGC is better at reducing the need for summer cooling. Consider the climate, orientation, and outdoor shading to determine the best SHGC rating for a particular location.
    • Air Leakage Rating: The rate of air infiltration through a window under specific environmental conditions. A product with a low air leakage rating is more air tight. Installation also impacts air tightness, so hiring a good installer is crucial.
    • Check out this Glossary for more helpful terms.

    Step 2: Know what window features help your building’s energy efficiency

    • U-Factor (U-Value): This is the rate of heat flow through a window. The lower the U-factor, the more energy efficient the window. U-factor can refer to the glass or glazing or the entire window unit. Make sure to ask what the overall unit’s U-factor is, because it’s the total performance that’s important.
    • Window types: Some windows, such as awning and casement, have lower air leakage rates. For a comparison of operating types, go to the bottom of this link. 
    • Frame types: Vinyl, wood, fiberglass, and some composites resist heat flow better than metal. See this pros and cons comparison of their relative performance and find out how spacers impact heat transfer.
    • Glazing: This is the part of the window you see through, usually glass. An insulating glass unit typically has at least two panes of glass separated by a spacer bar, is filled with an inert gas like argon or krypton to reduce heat transfer, and is sealed around the edges to make them airtight. The more glazing layers, the better. Here is a useful comparison of double and triple glazed performance.
    • Low-Emissivity (Low-e) Coatings: These ultra-thin films improve a window’s insulating properties and help control solar heat gain. Low-e coated windows may cost 10-15% more than standard windows but can reduce energy loss by up to 30-50%. These coatings can reduce a window’s ability to transmit visible light, so consider a spectrally selective low-e coating. Learn more here.
    • Inert Gases Between Panes: This will minimize heat transfer between the inside and outside of the window. Krypton is usually used when the space between panes is ~1/4 inch and while more costly it has better thermal performance. Argon can be used where spacing is larger, e.g. ~1/2 inch. See this detailed breakdown.
    • Each window unit should be labelled with its performance ratings. See these Energy Star examples.
    • Attachments: Awnings, operable shutters, and screens help reduce energy use by providing shade while still allowing light in. Learn about passive solar design here.

    Comparison of Single-glazed and Triple-Glazed, Medium-solar-gain Low-E Glass











    Source Images: Efficient Windows Collaborative 

    Step 3: Know your climate zone

    • Ask for models certified for your climate zone or for zone(s) colder than your region to save even more energy. Energy Star models made after January 1, 2020 will have the same climate criteria for all of Canada and will no longer be divided into three zones (1, 2, and 3).

    Step 4: Consider sun and wind conditions

    • Older buildings or ones in in cold climates may need windows with medium SHGC values to let the sun’s heat in during winter months. Those in windy areas may benefit from models with compression seals to reduce air leakage, such as casement and awning units. For eastern and northern walls, windows with higher insulation values can help reduce heat loss.

    Step 5: Hire a trained, reputable installer

    • Installation impacts performance! Poorly installed windows may cause condensation, cold drafts, or even allow water leaks.
    • Get at least 3 quotes and ask the installer to help you apply for incentives.

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    Energy Inspiration from HSC’S 2019 Regeneration Forum




    Energy efficiency was the focus of two inspiring sessions at HSC’s recent Regeneration Forum. Presenters looked at both retrofits and new developments and shared a range of examples to inspire and inform providers of all sizes.

    Our sector is leading the charge on near-zero energy performance buildings in Canada. Learn more about this work by viewing presentations from the following sessions:



    The Passive House Path to Affordability:
    In this session, speakers shared their decision making processes, methods, and lessons learned as they built new housing developments and deep retrofits to the Passive House standard.


    Are Energy Focused Design and Affordability Compatible?

    This session focused on the question of whether you need to choose between cost and efficiency. Speakers shared practical examples of energy-focused design for new builds and energy retrofits.



    For more on the 2019 Regeneration Forum, visit

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    Changes to your Natural Gas Bill

    Starting on April 1, 2019, natural gas customers, including those in HSC’s program, will see a carbon charge of $0.0391 per cubic meter on their monthly bills.

    The carbon charge applies to fossil fuels sold in Ontario. It is part of the Federal government’s carbon pricing program, which is for Provinces and Territories without emissions pricing plans. The charge will increase by 2 cents annually each April and will appear as a separate line item on bills.

    The Federal government has stated that fuel-charge proceeds will be reserved for targeted funding programs and investments to reduce emissions for various sectors, including municipalities and non-profits. Further details are expected to be outlined in 2019.

    HSC has reached out to the Federal government to discuss investment opportunities for our sector. In the meantime, housing providers should budget for the increase in natural gas costs until further details are released.

    For more information, visit the Government of Canada’s Ontario and Pollution Pricing web page.

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    Upcoming UMP Webinars

    Building on the February launch of our new Utility Management Program platform, we’re adding more training webinars for UMP users this quarter.  Sign up for an introductory webinar  and join us to learn more about the UMP platform at one of our new sessions below:webinar

    Introduction to the New UMP

    For Non-Profits & Co-ops
    Thursday, April 11, 10:00-11:00 am

    For LHCs & Service Managers 
    Wednesday, April 24, 10:00-11:00 am

    This webinar will introduce you to the new UMP system, including dashboards and basic reports. If you missed our previous introductory webinars or are new to UMP, this webinar is for you. The time slots are tailored by organization type, so please click the appropriate time slot to register.

    Understanding Your Data

    Option 1: Thursday May 9, 10:00-11:00 am

    Option 2: Tuesday June 11, 10:00-11:00 am

    This webinar builds on what you learned in the introduction to give you a deeper understanding of your data. We will look at specific examples, learn to spot issues and anomalies, and discuss how to use the data to report to your boards. This webinar is for all user skill levels and will focus on the Dashboards and Reports modules.

    Project Tracking – Wednesday, May 22, 10:00-11:00 am

    This webinar will provide an introduction to this tool, including how to use it, review results and produce reports. This webinar is for any user skill level; familiarity with energy concepts is helpful but not required.

    We plan to add more webinar topics over time and want to know what you’d like to see. If you’d like to suggest a topic or want a one-on-one review with HSC staff, please contact

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    Ontario Changes Electricity Programs

    In March, the Government of Ontario announced changes to the electricity system that will affect electricity incentive programs and electricity rates. These changes were comprised of:

    • Regulatory amendments that hold increases to residential electricity bills to the rate of inflation, starting May 1, 2019. The Province also introduced legislation that would, if passed, replace the Fair Hydro Plan with a new on-bill rebate, effective November 1, 2019.

    • Directives to refocus and centralize the delivery of energy efficiency programs for electricity customers and to cancel certain programs. Under these directives, the Independent Electricity System Operator (IESO) is now centrally delivering energy-efficiency programs on a province-wide basis. The programs will now focus primarily on business and industrial programs until December 31, 2020.

    What does this mean for you?
    Energy Efficiency Programs:

    According to the IESO, programs for the 2019-2020 period will include:
    • Retrofit Program
    • Home Assistance Program
    • Energy Manager Program
    • Process and System Upgrades
    • Energy Performance Program
    • Small Business Lighting and
    • Energy-efficiency programming for Indigenous communities.

    The following programs will no longer offered:
    • Audit Funding Program
    • High Performance New Construction
    • Existing Building Commissioning
    • Monitoring and Targeting
    • Business Refrigeration Incentive
    • Residential New Construction
    • Instant Discount (Deal Days) and
    • Heating and Cooling Incentive.

    All programs delivered by local distribution companies will be discontinued. Existing applications that have a binding agreement will be honoured and processed through the local utility that approved the application. Questions about applications that have been submitted but are not yet approved should be directed to the local utility offering the program.

    For further details on the refocused and discontinued conservation programs, visit

    Electricity Rates

    If the legislation is passed, the average residential customer would see increases to their electricity bills held to the rate of inflation, starting May 1.

    Also, the full electricity cost including Global Adjustment would be shown on the electricity line of the bill starting November 1. A new replacement for the reductions provided through the refinancing of the Global Adjustment and the current 8 per cent Ontario Rebate for Electricity Consumers would appear on bills as a single line-item rebate.

    Learn more about the potential rate changes on the Government of Ontario website.

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    Your Q4 2018 Reports Are Ready!

    Attention, UMP Users:

    Your Q4 2018 UMP reports are now ready in the new UMP system. This is the first time we’ve released your quarterly reports through the new online software since launching in February. We’ve provided two sets of reports to help you:

    • Year-over-year Use Comparison: one report each for gas, electricity, and water, comparing your use over multiple years.
    • Annual Utility Use Summary: a 12-month summary of your energy use and utility costs in pie-charts and data tables.

    Log-in to UMP and go to “Reports–Reports Shared With Me” to download all four reports to PDF.

    Not sure how to download your reports? Follow these step-by-step instructions or contact

    Login to UMP

    Don’t forget to sign up for an upcoming training webinar, there are new topics, as well as introductory training already scheduled.

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Call Me Maybe
One Life
Turn Me On
Glad You Came
Rack City
Stand Behind The Music
Ninjas in Paris
What Makes You Beautiful
The Motto
Wild Ones
Turn Up The Music
Middle Finger
Sorry For Party Rocking
Is Anybody Out There?
Safe and Sound