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Manager of Tenant Services


Expires On : June 06, 2019

Posted On : May 06, 2019

Company Name: London Middlesex Community Housing

Job Contact : hr@lmch.ca

London & Middlesex Community Housing. London, Ontario

Permanent, Full-Time

JOB CONTENT OVERVIEW

POSITION: Manager of Tenant Services

REPORTS TO: Director of Tenant Services

Who we are:  At London & Middlesex Housing Corporation we believe that housing is the foundation of a better tomorrow.  LMHC provides 3,282 housing units across 32 properties for more than 5,000 people.  Those who call LMHC home are a diverse cross-section of low income individuals including families, seniors, adults, and new Canadians.

LMHC Mission: We provide and maintain homes in a safe and supportive environment to meet the needs of the people we serve in our communities.

LMHC Vision: We envision healthy homes and communities in London & Middlesex.  Leading by example, LMHC will help make a difference and positively impact lives using housing as the foundation.

LMHC Values:

 WE CARE

Collaboration            | Commitment

Accountable | Accessible

Respect          | Responsive

Equity             | Excellence

 

PURPOSE OF THE JOB

This is a front-line management position that requires the successful candidate to balance a challenging portfolio working directly with tenants and agencies in our buildings and sites as well as supervising, supporting and coordinating both office-based and field staff to manage a diverse portfolio of adult, seniors and family homes and oversee the administration of Rent-Geared-to-Income programs and legal services.

 

RESPONSIBILITIES

  • Identify team/departmental needs and requirements and manage related plans, activities and service delivery for assigned communities.
  • Carry out unit inspections and follow-up on the results, attend evictions, investigate complaints.
  • Monitor, evaluate and manage the operation of the assigned work team and provide overall supervision and direction to assigned staff to drive continuous improvement.
  • Sign off of move-out records etc. to ensure compliance with benchmarks, policies, procedures, acts and laws.
  • Recommend and implement departmental policies and procedures.
  • Develop, monitor and evaluate team/departmental processes and workflows to encourage cohesiveness and ensure effective service delivery.
  • Manage and oversee the business activities of the RGI program delivery, including liaison with external stakeholders as related to RGI administration.
  • Coordinate and oversee appropriate resolution and facilitate tenant retention.
  • Oversee the preparation and service of eviction notices in conjunction with your Legal Services Coordinators, in accordance with the RTA, and attend Landlord & Tenant Board hearings when required.
  • Coordinate with tenants and tenant groups to resolve problems and deal with emergencies. Liaise with other agencies such as CAS, London Fire Services as well as London Police Services.
  • Participate in interdepartmental management meetings and contribute to improvements in emergency preparedness and planning, and effective implementation of the emergency response plan.
  • Put forward annual budget requests for general operations and capital expenditures.
  • Participate in the rotational on-call requirement for the after-hours answering service.
  • Participate in internal or external committee work.
  • Provide support to the corporate office and/or other portfolios as required.
  • Perform other related activities, as necessary or as assigned.

 

JOB SKILLS, KNOWLEDGE, REQUIREMENTS

  • Must have a minimum of five (5) years of residential property management experience managing a diverse portfolio, including experience managing staff
  • A post-secondary education in a related field, or Property Management certification (e.g. CIH, IHM, etc.)
  • Working knowledge of RTA is required; knowledge of HSA is an asset
  • Experience managing staff in a unionized environment is an asset
  • Understanding of the diverse needs and abilities, socio-economic factors, and cultural diversity present in LMHC communities and workplace.
  • Knowledge of risk management, safety and emergency preparedness and response.
  • Advanced critical thinking and problem-solving skills.
  • Ability to appropriately prioritize projects with competing objectives and effectively manage multiple priorities and deadlines.
  • Certification in WHMIS, First Aid and CPS would be an asset.
  • Valid driver’s license and use of personal vehicle for business purposes.

 

POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING:

As a condition of employment, the successful candidate must submit a current Police Records Check from their local police service for approve by LMHC.  A current LMHC employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than two years old.

 


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